Bank sorry for 'insult' cash card

Ho ho

A high street bank has said sorry to a customer after sending him a debit card containing the words 'Dick Head'.

NatWest said it had launched an inquiry after Chris Lancaster, 18, of Tiptree, Essex, received a cash card with the wording: 'Mr C Lancaster Dick Head'.

A NatWest spokesperson said on Wednesday: 'We have apologised unreservedly to Mr Lancaster.'

The spokesperson added: 'This is completely unacceptable and we have launched an investigation.'

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